Frequently Asked Questions
All your questions about hzyg
answered in one place
All questions about account, deposit, withdrawal, support, and cricket betting — every answer is available on this page in plain English.
Whenever a question comes to mind while using hzyg, this page should be your first stop. We have organised the most frequently asked questions from players in Bangladesh into five categories — account management, withdrawal, deposit, support, and cricket betting. Every answer is written in straightforward, easy-to-understand language so you can quickly find what you are looking for. If your question is not here, you can reach us via our 24/7 live chat or email.
Frequently Asked Questions
Account Questions
If you forget your password, go to the hzyg login page and use the "Forgot Password?" option. Enter your registered email or mobile number and a verification code will be sent to you. Use that code to set a new password. The process is quick and can be done without contacting support. If you still have trouble, let us know via our 24/7 live chat.
First, make sure your username and password are entered correctly and that Caps Lock is off. Clear your browser cache and cookies and try again. If you are using the mobile app, check that the latest version is installed. If you keep failing, your account may be temporarily locked — in that case, contact us via live chat or at [email protected].
No. Under hzyg rules, each person may hold only one account. Creating multiple accounts may result in both accounts being permanently closed and the balance being forfeited. This rule is strictly enforced to maintain a safe and transparent playing environment.
Yes, you can log in to your hzyg account from any device. The first time you log in from a new device, you may be asked for an email or SMS verification code — this is for security purposes. Once you verify with the code, you can play normally. It is best not to be logged in to the same account from multiple devices at the same time.
There is no option to change personal information directly yourself — you will need help from our support team. Contact us via live chat or at [email protected] and provide the information needed to verify your identity. Once your information is verified, the support team will update your account details.
Withdrawal Questions
Yes, you can — but you must meet the wagering requirements first. For the hzyg welcome bonus, you need to wager 20 times the bonus amount. For example, if you receive a ৳1,000 bonus, the bonus winnings become withdrawable only after you complete ৳20,000 in bets. Wagering is calculated on the bonus amount only, not on the deposit.
hzyg processes withdrawals 7 days a week, 24 hours a day. Whether it is the middle of the night or a holiday, funds are generally sent within 1 hour. So you can request a withdrawal at any time without worrying about the hour. If there is a slight delay due to unusual circumstances, the support team will let you know.
The minimum withdrawal amount at hzyg is ৳1,000. Requests for less than this amount will not be accepted. However, if your balance is ৳1,000 or more, you can withdraw at any time — you will generally receive the funds within 1 hour.
Yes, withdrawals must be made to a bKash, Nagad, Rocket, or bank account registered in the player's own name. Withdrawals to third-party wallets are not possible. This rule exists for financial security and fraud prevention. It is therefore important to provide correct payment details in your own name when registering.
Deposit Questions
The minimum deposit at hzyg is ৳300 for all payment methods. You can start with just ৳300 and take advantage of the 100% welcome bonus, where you can receive a bonus equal to your deposit of up to ৳20,000. New players can therefore start with a small amount.
hzyg supports the most popular payment methods in Bangladesh — bKash, Nagad, Rocket, and bank transfer (including major banks such as Dutch-Bangla Bank, Islami Bank, and BRAC Bank). No other payment methods are currently accepted.
After logging in, go to the Cashier or Deposit section and select bKash as the payment method. Enter the amount (minimum ৳300), then send money to the hzyg bKash number shown on screen. Once the transaction is complete, confirm the deposit using your transaction ID. Your account balance is usually updated within a few minutes.
hzyg itself does not charge any additional fee on deposits. However, your mobile banking provider — such as bKash, Nagad, or Rocket — may deduct their standard transaction charge for sending money or making a payment; that is governed by the respective service's own policy. Bank transfers may also carry charges set by the bank.
First, wait a moment — there can occasionally be a small delay due to network issues. If the balance still has not appeared after a few minutes, contact us via live chat or at [email protected] with the transaction ID or a screenshot of the transaction. The support team will resolve the issue quickly.
Support Questions
The hzyg support team works 7 days a week, 24 hours a day. Whether you have a problem at 3 in the morning or a question on Eid — our team is always ready. There are no set days off or limited-hours breaks.
Yes, absolutely. The hzyg support team provides service in both Bengali and English. With Bangladeshi players in mind, Bengali-speaking support agents are always available. Explaining your problem in your own language means a faster resolution.
Having the following information ready before contacting support will help resolve your issue faster: your registered username or email, a detailed description of the problem, the transaction ID or screenshot of any transaction involved, and the approximate time when the issue occurred. The more information you provide, the faster the resolution.
hzyg offers two support channels. The first is the 24/7 live chat available within the site — this is the fastest route for immediate help. The second is email — you can send any question to [email protected]. Both channels provide service in Bengali and English.
If identity or address verification is ever required, the support team will guide you via live chat or email. Copies of a national ID card or passport can generally be sent by email. Documents sent over a secure, encrypted connection are kept completely confidential.
Cricket Betting
Yes, hzyg has live in-play betting. Even after a match has started, you can bet on odds that change in real time. As the situation shifts over by over and ball by ball, the odds change too — this is the most exciting part of cricket betting. Just keep in mind that live betting requires quick decisions.
Match winner, toss winner, top batsman, top bowler, and over/under runs are the most common markets. Beyond these, total innings runs, runs in a specific over, and player performance markets are also very popular. For example, in a Bangladesh vs India match you can bet on questions like "Who will be the top Bangladeshi batsman?"
Yes. At hzyg you can bet on the Bangladesh Premier League (BPL), IPL, T20 World Cup, ICC tournaments, and other international cricket matches. Bangladesh Tigers matches naturally attract the most attention and tend to have a greater variety of markets.
Yes, hzyg offers accumulator or multiple bets. When you combine selections from several matches into a single bet, the odds multiply if all of them win, so the potential payout is much higher. Keep in mind, though — if even one selection is wrong, the entire bet is lost.
If a match is not played or the minimum required overs are not completed, bets are generally voided and the original stake is returned. If the match result is determined by the Duckworth-Lewis method, that result stands. For detailed rules on specific markets, see our Terms and Conditions page or ask support.
Still have questions?
If you did not find the answer to your question in the FAQ above, do not worry. The hzyg support team is by your side at any time of day — in Bengali and in English.
Live Chat
Chat directly from any page on the site — available 24/7.
Email Support
For detailed questions, write to: [email protected]