hzyg's Privacy Policy

1 About This Policy

hzyg is a trusted online betting and casino platform in Bangladesh. This privacy policy ("Policy") explains how we handle your personal information when you visit our website hzyg.lat, create an account, play games, or use any of our services.

This policy applies to all users of the hzyg platform. By using our services, you are considered to have agreed to the terms of this policy. If you disagree with any term of this policy, please stop using our services and contact our support team.

We commit that your personal information will be protected with the highest level of security and will never be unlawfully disclosed to third parties.

2 Age Restriction

hzyg services are available only to individuals aged 21 (twenty-one) years or older. We do not knowingly collect any personal information from minors. If we confirm that someone under the age of 21 has provided information, we will delete that information immediately.

Personally Identifiable Information

When you create an account on hzyg or use our services, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Username and password (stored in encrypted form)
• National ID card or passport details (for identity verification)
• Address information

Financial Information

We collect payment-related information to process transactions. hzyg supports only approved payment methods — bKash, Nagad, Rocket, and bank transfer. This information includes:

• Mobile banking account numbers (bKash, Nagad, Rocket)
• Bank account details (for bank transfers)
• Transaction history and amounts
• Deposit and withdrawal records

No complete payment card numbers or bank PINs are stored on our servers.

Activity & Technical Information

The following information related to your activity on our platform may be collected automatically:

• IP address and device type
• Browser version and operating system
• Time and duration of site visits
• Pages visited and gaming activity
• Information collected through cookies and similar tracking technologies
• Referral source (where you came from before reaching our site)

3 How We Use Your Information

hzyg uses your information for the following lawful purposes:

1. Account Management: To create, verify, and maintain your account.
2. Service Delivery: To process betting, gaming, and payment transactions.
3. Identity Verification: To carry out the KYC (Know Your Customer) process, which helps prevent fraud.
4. Security: To protect account security and prevent unauthorized access.
5. Support Services: To provide 24/7 customer service and resolve your inquiries.
6. Legal Compliance: To comply with applicable laws and regulations.
7. Service Improvement: To use analytical data to enhance the platform experience.
8. Responsible Gaming: To identify excessive betting patterns and ensure user well-being.

4 Communications & Notifications

We may contact you via your email or mobile number regarding the following:

• Important account-related notifications
• Transaction confirmation messages
• Security alerts and verification codes
• Promotional offers and bonus information (you may opt out)

You may opt out of promotional communications at any time. However, essential notifications related to your account and transactions cannot be disabled.

Security Measures

hzyg uses industry-standard security technology to protect your personal information. Our security measures include:

• SSL Encryption: All data transmissions are encrypted using SSL (Secure Sockets Layer) technology.
• Data Encryption: Strong encryption algorithms are used when storing sensitive information.
• Access Control: Only authorized personnel can access the information they need.
• Regular Security Audits: Regular audits are conducted to identify system vulnerabilities.
• Firewall Protection: Advanced firewall technology is used to prevent unauthorized access.

Data Retention Period

We retain your information for as long as your account is active or as needed to provide services. Even after an account is closed, information may be retained for the following reasons:

• To meet legal obligations
• To resolve disputes
• To enforce our contractual terms
• To prevent fraud and misuse

Where no applicable law requires it and the need has ended, we will securely delete your information.

5 Data Sharing Policy

hzyg does not sell or rent your personal information. However, information may be shared in the following specific circumstances:

• Service Providers: With trusted partners for payment processing, KYC verification, and technical services — only the necessary information.
• Legal Obligations: When required under a court order, government directive, or applicable law.
• Fraud Prevention: With relevant authorities to prevent money laundering, fraud, or illegal activity.
• Business Transfer: In the event of a merger or acquisition, users will be notified in advance.

Any third party that processes information on our behalf is contractually bound to maintain privacy standards equivalent to this policy.

6 International Data Transfers

Some service providers may operate their servers outside Bangladesh. In such cases, we ensure that your information is processed in accordance with this policy and applicable data protection standards.

7 Your Rights

As an hzyg user, you have the following rights regarding your own information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to correct inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (this will not apply where legal obligations exist).
• Right to Restrict Processing: The right to request that processing of your information be limited in certain cases.
• Data Portability: The right to receive your information in a structured format.
• Right to Object: The right to object to marketing communications.

To exercise any of the rights listed above, please contact our support team: [email protected]

8 Use of Cookies

Cookies are small text files stored on your device. hzyg uses cookies for the following purposes:

• Essential Cookies: Essential for the core functionality of the site — to maintain login sessions and manage security tokens.
• Functional Cookies: To remember your preferences and settings.
• Analytical Cookies: To monitor and improve site performance.

You can control or reject cookies through your browser settings. However, disabling essential cookies may limit some functionality of the site.

9 Policy Change Notifications

hzyg reserves the right to change or update this privacy policy at any time. For any significant changes, we will notify you in the following ways:

• By updating the "Last Updated" date at the top of this page.
• By sending a notification to your registered email address.
• By displaying a clear notice on the site.

Continued use of the service after an update will be considered your acceptance of the revised policy.